Exchange & Return Policy
We are committed to ensuring your satisfaction with any merchandise you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.
- You may exchange the delivered goods within 7 days of the delivery on production of original invoice provided the goods are unused, must be packed in their original packing with all tags attached, unworn/undamaged condition and not altered.
- For exchange, please write us at firstname.lastname@example.org.
- Items sold during the Sale period or on marked-down prices cannot be exchanged.
- The decision of the Company would be considered final in all cases.
Our products are manufactured with the utmost care and high quality control is always maintained. However, there can be chances of defective goods. In case you find a manufacturing defect in the goods purchased, kindly write us at email@example.com.
- 30 days warranty claim for manufacturing defect is given to customers from the date of purchase.
- Footwear with net/mesh damage does not qualify for claim.
- Products sold during SALE or on marked-down prices do not qualify for claim.
- We do not replace products that have been replaced from a previous defective claim.
- SunSports.pk reserves the right to determine between defective product and normal wear-and-tear.
- We do not offer any refunds against purchased made online from our website or in-store.
- It takes one working day to process your order and 3-5 days for delivery, depending on the location.
- In case an order is placed on Sunday or on a holiday; the order will be processed on next working day.
- We are accepting payment through JazzCash, Debit Card, Credit Card & Cash on Delivery.